Return Policy

Welcome to our online store's Return Policy. This policy outlines the procedures and guidelines for returning products purchased from our website. We are committed to ensuring your satisfaction with our products and services, and we aim to make the return process as clear and straightforward as possible. Please take a moment to review this policy and familiarize yourself with our return procedures.

1. Eligibility for Returns

Before initiating a return, please ensure that your situation meets the following criteria:

1.1. Within the Return Window: You must initiate the return process within the specified return window, which is typically within 2 days from the date of delivery. Please refer to your order confirmation email for the exact return window applicable to your order.

1.2. Unaltered Condition: The product(s) must be in their original, unaltered condition, including all original tags, packaging, and accessories. Products must not have been used, worn, washed, or damaged by the customer.

1.3. Proof of Purchase: You must provide proof of purchase, such as your order number or a valid receipt, to initiate a return. Without proof of purchase, we may be unable to process your return.

1.4. Eligible Products: Not all products may be eligible for returns. Some categories, such as 2, may have specific return restrictions due to hygiene, safety, or other considerations. Please refer to the product description for any specific return information.

2. Initiating a Return

To initiate a return, please follow these steps:

2.1. Contact Customer Support: Reach out to our customer support team by 2. Provide them with your order number and details about the item you wish to return.

2.2. Return Authorization: After reviewing your request, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with your return. Please wait for this authorization before sending back your item(s).

2.3. Packaging: Ensure that the item(s) you wish to return are securely packaged, including all original packaging, accessories, and documentation.

2.4. Return Address: Ship your return to the address provided by our customer support team along with the RA number. Please make sure to use a trackable shipping method to ensure safe and traceable return delivery.

3. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless otherwise specified due to a defect, error on our part, or other extenuating circumstances. If the return shipping costs are covered by us, our customer support team will provide you with instructions for the return shipping process.

4. Return Inspection and Processing

Upon receiving your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in this policy. Please allow 5 for the inspection and processing of your return.

4.1. Refund: If your return is approved, we will initiate a refund for the purchase price of the item(s), excluding any shipping fees or restocking fees, if applicable. Refunds will be processed using the same payment method used for the original purchase.

4.2. Store Credit or Exchange: In some cases, you may have the option to receive store credit in lieu of a refund, or you may choose to exchange the returned item(s) for an alternative product. The availability of these options may vary based on the specific circumstances of your return.

4.3. Restocking Fees: In certain cases, a restocking fee may apply if the returned item(s) require extensive processing or refurbishment. Any applicable restocking fees will be deducted from your refund.

4.4. Communication: We will keep you informed throughout the return process. You will receive notifications via email or your preferred contact method regarding the status of your return, including when the refund has been initiated.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you, and you will not be responsible for return shipping fees in such cases. Please report any issues with your order within 7 of receiving the item.

6. Non-Returnable Items

Certain categories of products may be non-returnable due to safety, hygiene, or other considerations. Examples of non-returnable items include 3. Please check the product description for any specific return information.

7. Return Guidelines for Specific Situations

Here are some additional guidelines for specific return situations:

7.1. Clothing and Apparel: Clothing and apparel items must be unworn, unwashed, and with all original tags and labels attached.

7.2. Electronics: Electronics must be returned in their original packaging with all accessories and documentation included.

7.3. Personal Care and Hygiene Products: For safety reasons, personal care and hygiene products may only be returned if unopened and in their original sealed packaging.

7.4. Custom or Made-to-Order Items: Custom or made-to-order items are typically non-returnable unless they are damaged, defective, or incorrect.